Last updated: November 2024
At Sage-pebble, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel card services and visit our website.
Information We Collect
We collect information that you provide directly to us when applying for a card or using our services:
- Full name and date of birth
- Email address and contact information
- Residential address
- Identity verification documents
- Transaction history and spending patterns
- Device information and usage data
How We Use Your Information
We use the information we collect for the following purposes:
- Processing card applications and verifying identity
- Providing and maintaining our services
- Processing transactions and sending related information
- Detecting and preventing fraud
- Complying with legal and regulatory requirements
- Communicating with you about your account
- Improving our services and developing new features
Information Sharing
We do not sell your personal information. We may share your information with:
- Payment network partners to process transactions
- Identity verification services
- Regulatory bodies when required by law
- Service providers who assist our operations
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of six years in accordance with financial regulations.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request data portability
- Withdraw consent where processing is based on consent
Cookies
Our website uses cookies to improve your experience. For detailed information about the cookies we use, please see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 42 Finsbury Square, London EC2A 1PX, United Kingdom